The Charter seeks to inform the service seekers about the facilities available at TSM Medical College & Hospital, its commitment towards the citizens with regards to the services provided, choices of consultations, its policy of transparency and accessibility, Grievance redressal of the patients and attendants, Courtesy and value for money in terms of treatment and the services offered. This also includes expectations of the Organization from the Citizens in helping it to fulfill its commitment to them.

SPIRIT BEHIND THE CITIZEN’S CHARTER

A service seeker is the most important visitor on our premises. He is not dependent on us; we are dependent on him. He is not an interruption on our work; he is the purpose of it. He is not an outsider on our business; he is part of it. We are not doing him a favour by serving him; he is doing a favour by giving us an opportunity to do so.
~Mahatma Gandhi

To strive for continual improvement in patient care, provide services at affordable cost to the society and promote excellence in medical education & research .


OBJECTIVES

This Citizen’s Charter is an expression of our commitment towards improving our services offered to make them more efficient and responsive and at the same time making our working more transparent to our valued patients. This Citizen’s Charter is an attempt to bring the institute closer to its patients in the society. This Charter is made to provide a framework, which enables our users to know.

  • What services are available in this Hospital?
  • The quality of services they are entitled to.
  • The means through which complaints regarding denial or poor quality of service will be redressed.

MISSION

T. S. Misra Medical College and Hospital is committed to provide best quality affordable and accessible, preventive, curable, promotive and comprehensive health care services to community as a whole respective of caste creed & culture and ensure best outcome.


VISION

To emerge as leading health care service provider in Country.

CONTACT US


Phone 0522 - 2492000, 0522 - 2493000 , 7839564427, 07839564428
Toll Free No. 18001805653, 18001805654

STAFF UNIFORM

Doctors wear white aprons and nurses are in uniform. All staff wears a badge or an identification card of T. S. Misra Hospital and Medical College.


ENQUIRIES

  • Location guide map is available and directional signboards are fixed in each floor.
  • Enquiries counter exist at the reception (main entrance)
  • Telephone No. of central enquiry – 0522-2492000, 0522-2493000
  • Public Relation officer helps the patient at the OPD entrance.
  • Hospital enquiry hotline works round the clock. Its phone no: is. 0522-2061122, 7839564428

CASUALTY AND EMERGENCY SERVICES:

  • The casualty functions round the clock all days.
  • Casualty direct no: 7839564434
  • Casualty Medical officer and resident Doctors are available 24 hrs all days.
  • Duty Doctors are available on call round the clock in all specialties.
  • Emergency Cases are attended promptly.
  • All the items required are made available during mass casualties.
  • In serious cases, priority is given to treatment/management than paper work like registration and medico-legal cases. The decision rests with the treating doctor.
  • Emergency operation theater is maintained on a regular basis to ensure that it is usable all times.

AMBULANCE SERVICES

  • The hospital has a fleet of fully equipped ambulances.
  • A team of trained and dedicated medical professionals, Emergency Technicians, Nursing personnel and trained drivers are always ready to handle all eventualities round the clock.
  • The Ambulance services are available for transportation of patients to TSM Hospital and Medical College. This facility is available 24 hours a day, on all days.

OUTPATIENT DEPARTMENTS:

  • Timings: 9 am to 4 pm.
  • Every outpatient seeking treatment at the hospital is registered prior to the consultation.
  • A case sheet is prepared for recording history, symptoms, diagnosis and treatment being provided.
  • For every new patient a Unique MRD number is generated.
  • If you have been registered previously, kindly quote your Medical Record Number, while taking an appointment.
  • Appointment patients will be given a preference. Only emergency walk-in can be seen out of turn.
  • Payments if Applicable for all specialties can be made at the OP Billing Counter.

DEPARTMENTS:

  • General Surgery
  • Orthopaedics
  • Ophthalmology
  • Otorhinology(ENT)
  • Obstetrics & Gynecology
  • Anesthesia
  • Radiology
  • Pediatrics
  • General Medicine
  • Psychiatry
  • Dermatology
  • TB & Chest
  • Dentistry

LABORATORY SERVICES:

  • Biochemistry
  • Blood Bank
  • Hematology
  • Histopathology
  • Cytology
  • Microbiology
  • Serology

ROUTINE INVESTIGATIONS:

  • All working days except Sundays & Holidays.
  • On Sundays & Holidays, emergency investigations only.

COLLECTION OF SPECIMENS:

  • All working days except Sundays & Holidays 9 am. to 2  pm.
  • On Sundays & Holidays emergency cases only.
  • Reliability and promptness of laboratory results is ensured as tests are done by automatic machines.
  • Reports are made available within the shortest possible time, same day/next day morning.

BLOOD BANK:

  • State of Art Blood Bank with all modern facilities including Apheresis
  • A licensed blood bank is available in the hospital to cater to the requirements of the patients
  • All blood is tested for HIV, HBV and HCV, VDRL, In addition.

EQUIPMENT AND FACILITIES:

This hospital has the following services available:


  • ECG
  • EEG
  • CRITICAL CARE UNIT (BURNS UNIT)
  • Dylasis
  • Eco-Cardiography
  • TMT
  • PHYSIOTHERAPY AND OCCUPATIONAL THERAPY UNIT
  • X-RAY
  • NEONATAL INTENSIVE CARE UNIT, ICU, ICCU, PICU, SICU .
  • Charges for various tests are negligible. For poor patients, the concerned Sr. Medical Administrator along with the in charge of Patient Service Department can waive off the charges.
  • If any major/essential equipment is out of order, information regarding the same is conveyed to all departments through inter office notification on Internet.
  • Indications of alternate arrangements are given wherever possible.
  • The likely date of recommissioning of the equipment is also displayed.
  • Whole Hospital is equipped with solar system and generator system round the clock.

DURING YOUR STAY

  • We hope this information helps you to prepare for your stay as an inpatient at TSM Medical College and Hospital.
  • A skilled team of personnel some of the working behind the scenes will hopefully make your stay comfortable and pleasant.
  • Expert team of medical Professionals, Nursing Staff, Support Staff, Experienced Dietician with all modern state of Art technologies is going to provide you and your Patient a great hospitality.

CATEGORY OF ACCOMMODATION:

  • General Ward.
  • PRIVATE ROOM
  • SEMI PRIVATE ROOM
  • GENERAL WARD !!

TPA AND CASHLESS TRANSACTIONS:

  • We entertain TPA and cashless transactions. T. S. Misra Hospital and Medical College have got tie up with many TPA.
  • Our computerized billing system consolidates charges for medicines/consumables/services availed by you during hospitalization.

MEDICINES AND CONSUMABLES:

  • Medicines and surgical consumables required for the treatment can be procured from the in house pharmacy. A general pharmacy is located in the hospital lobby which functions 24x7.

HOUSE KEEPING AND LINEN:

  • Hospital provides linen to wear for all admitted patients. In case of any difficulty you may contact the sister in charge of the floor.

FOOD SERVICES:

Diet


  • The hospital dietary department provides all meals for the patient. The Dietitian plans the diet based on the therapeutic needs. Our kitchen is well equipped to serve good balanced vegetarian meals. Dietician takes rounds of all patients and in consultation with treating physician and advice the therapeutic and non therapeutic diet.

Cafeteria


  • The cafeteria is open to visitors daily from 9:00 a.m. to 11:00 p.m. locations.

Canteen


  • T. S. Misra Hospital and Medical College provides with canteen for visitors as well as for Staff.

BYSTANDER PASS:

Attendant:


  • Patients require rest and we do our best to provide patients with a quiet, peaceful and tranquil environment .In order to achieve this we restrict the number of Attendants. Our infrastructure can support only one attendant per patient, but this may vary according to the category of the patient. Female by standers is a must for female patients.

Visiting hours:


  • Visiting hours for the hospital are: 4.00 pm–6.00 pm
    Please ensure that visitors adhere to the visiting hours only and that they are restricted to the absolute minimum.

OTHER SERVICES & FACILITIES:

  • Wheel Chairs and stretchers are available on request at any point from Patient Movement Service Department.
  • Lifts are available for access to higher floors in each hospital building.
  • There is a stand-by generator to cater to emergency services in case of breakdown of electricity.
  • Adequate drinking water and toilet facilities are available.
  • TV and telephone facilities are available for in-patients and also in all out patients waiting area.

GENERAL INFORMATION:

  • Medico Legal Cases:
  • On admission of a medico legal case, the hospital has to mandatory honor the rules of the Indian Govt. and informs the local police authorities.

Death Certificate:

  • If a patient expires in the hospital, a death certificate is issued to the family by the hospital to carry the body. The hospital sends the Death registration form & Medical Certificate of cause of death to Gram panchayat . The family has to collect the final Death Certificate from the Gram panchayat.

Mortuary Services:

  • Mortuary provides Refrigerated storage of deceased patients.

Birth certificate:

  • Parents of the newborn will be issued birth certificates from the hospital as soon as they fill up the Birth report form for registration. This is made possible through the networking of the hospitals with the gram panchayat

COMPREHENSIVE HEALTH CHECK UP

  • T. S. Misra Hospital and Medical College have developed special health checkup programs that consist of detailed medical assessment and counseling on health awareness. Each package has been designed to study the functioning of all the vital organs in our body for any symptoms of major illness and also pinpoint potential areas of risk so as to prevent future health problems.

PACKAGES:

  • Basic Health Check
  • Master Health Check
  • Executive Health Check
  • Diabetic Health Check
  • Comprehensive Health Check

EMPLOYEE HEALTH CHECKUP:

  • An employee health check up is carried out with all staff dealing with direct patient care.

DOOR TO DOOR SERVICE PHARMACY:

  • The clinical pharmacy department of T. S. Misra Hospital and Medical College is providing 24 hrs services to the patients. For the convenience of the patients,7 counters have been set up in the hospital complex.

UNDERGRADUATE TRAINING PROGRAMME:

  • MBBS

COMPLAINTS AND GRIEVANCES:

  • There will be occasions when our services will not be up to your expectations.
  • Please do not hesitate to register your complaint. It will only help us serve you better.
  • There is a redressal forum that functions in association with the Quality & Standards Dept to attend to all grievances.
  • Every grievance will be duly acknowledged.

GENERAL INSTRUCTIONS:

SMOKING:


  • T. S. Misra Hospital and Medical College is a “No smoking zone”. Patients and their attendants are strictly prohibited from smoking in the hospital premises.
  • No polythene zone.

SILENCE:


  • Silence is essential in a hospital. Even minor noises can disturb people who are not feeling well. Visitors are requested to speak softly and avoid unnecessary noise. Attendants are advised to keep down the volume on their television sets. Patient’s relatives are advised not to crowd the area outside the patient rooms. Hospital staff is under instruction to take necessary steps to prevent noise and crowding.

PARKING:


  • Please ensure that vehicles are not parked in” No parking area” and they do not hinder emergency cases from immediate and quick access to the emergency department.

Your Rights:


  • The right to receive medical advice and treatment which fully meets the currently accepted standards of care & quality and know the same.
  • The right to be given a clear description of your medical condition.
  • The right to accept or refuse any medication, investigation or treatment, and to be informed of the likely consequences of doing so.
  • The right to have your privacy, dignity and religious & cultural beliefs respected.
  • The right to have information relating to your medical condition kept confidential.
  • The right to make complaint/suggestions.
  • Patient is free to seek another opinion regarding his/her illness.

RESPONSIBILITIES OF THE USER:


The success of this charter depends on the support we receive from our users.Please try to appreciate the various constraints under which the hospital is functioning.

  • Give us as much information as you can about your present health, past illness, allergies and any other relevant details.
  • Follow the prescribed and agreed treatment plan, and comply with the instructions given.
  • Show consideration for the rights of other patients and the hospital by following the hospital rules concerning patient conduct.
  • Do not ask us to provide incorrect information, or certificates.
  • Do not litter the premises.
  • Please use garbage bins.
  • Keep toilets clean after use.
  • Do not smoke or spit in premises.
  • Support the Hospital in keeping the environment clean.
  • Wait patiently for your turn.
  • Maintain silence.