NMC CORNER

MISSION

T. S. Misra Medical College and Hospital is committed to providing best-quality, affordable, accessible, preventive, curative, promotive, and comprehensive healthcare services to the community, irrespective of caste, creed, and culture, while ensuring the best possible health outcomes.

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VISION

To emerge as a leading healthcare service provider in the country.

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CONTACT US

Phone	0522-2492000, 0522-2493000 7839564427, 7839564428
Toll Free No.	18001805653, 18001805654

STAFF UNIFORM

Doctors wear white aprons, and nurses are in uniform. All staff members wear a badge or an identification card of T. S. Misra Hospital & Medical College.

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ENQUIRIES

• Location guide maps are available, and directional signboards are installed on every floor.
• An enquiry counter is available at the Reception (Main Entrance).
• Public Relations Officer assists patients at the OPD entrance.
• Hospital enquiry hotline operates 24×7.

Central Enquiry	0522-2492000, 0522-2493000
Hospital Enquiry Hotline	0522-2061122, 7839564428

CASUALTY & EMERGENCY SERVICES

• The Casualty Department functions round the clock on all days.
• Casualty Contact No.: 7839564434
• Casualty Medical Officers and Resident Doctors are available 24×7.
• Duty Doctors in all specialties are available on call round the clock.
• Emergency cases are attended to promptly.
• All essential medical items are made available during mass casualty situations.
• In serious cases, priority is given to treatment and patient management over registration and medico-legal formalities. The treating doctor's decision is final.
• An Emergency Operation Theatre is maintained in a state of readiness at all times.

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AMBULANCE SERVICES

• The hospital has a fleet of fully equipped ambulances.
• A dedicated team of medical professionals, emergency technicians, nursing staff, and trained drivers is available 24×7.
• Ambulance services are available for transportation of patients to T. S. Misra Hospital & Medical College.
• The service is available 24 hours a day, throughout the year.

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OUTPATIENT DEPARTMENTS (OPD)

OPD Timings: 9:00 AM to 4:00 PM

• Every outpatient is registered before consultation.
• A case sheet is prepared to record medical history, symptoms, diagnosis, and treatment.
• A unique Medical Record Department (MRD) number is generated for every new patient.
• Previously registered patients should quote their MRD number while taking an appointment.
• Appointment patients are given preference. Only emergency walk-in patients are attended out of turn.
• Payments, wherever applicable, can be made at the OPD Billing Counter.

DEPARTMENTS

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LABORATORY SERVICES

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ROUTINE INVESTIGATIONS

• Routine investigations are carried out on all working days except Sundays and public holidays.
• On Sundays and public holidays, only emergency investigations are undertaken.

COLLECTION OF SPECIMENS

Working Days	9:00 AM to 2:00 PM (Except Sundays & Holidays)
Sundays & Holidays	Emergency cases only

• Reliability and promptness of laboratory results are ensured through the use of automated laboratory equipment.
• Reports are made available within the shortest possible time, either on the same day or by the next morning.

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BLOOD BANK

• State-of-the-art Blood Bank with modern facilities, including Apheresis.
• A licensed Blood Bank is available to meet the requirements of patients.
• All blood units are screened for HIV, HBV, HCV, VDRL, and other mandatory tests before issue.

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EQUIPMENT & FACILITIES

The hospital provides the following diagnostic and treatment facilities:

• Charges for various investigations are nominal. For economically weaker patients, charges may be waived by the Senior Medical Administrator in consultation with the Patient Service Department.
• If any major or essential equipment is under maintenance, information is communicated to all departments through the hospital's internal notification system.
• Alternative arrangements are made available wherever possible.
• The expected date of recommissioning of the equipment is displayed.
• The entire hospital is supported by a solar power system and generator backup, ensuring uninterrupted power supply round the clock.

DURING YOUR STAY

We hope this information helps you prepare for your stay as an inpatient at T. S. Misra Medical College & Hospital. Our dedicated team of medical professionals, nursing staff, support staff, experienced dietitians and other personnel work together to ensure that your stay is comfortable, safe and pleasant while providing quality healthcare with state-of-the-art medical facilities.

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CATEGORY OF ACCOMMODATION

• Private Room
• Semi Private Room
• General Ward

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TPA & CASHLESS TRANSACTIONS

• Cashless treatment facilities are available through empanelled TPAs.
• T. S. Misra Hospital & Medical College has tie-ups with several Third Party Administrators (TPAs).
• Our computerized billing system consolidates all charges for medicines, consumables and services availed during hospitalization.

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MEDICINES & CONSUMABLES

• Medicines and surgical consumables required for treatment are available through the in-house pharmacy.
• The General Pharmacy is located in the hospital lobby.
• The pharmacy remains open 24×7.

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HOUSE KEEPING & LINEN

• Hospital linen is provided to all admitted patients.
• For any assistance regarding linen, kindly contact the Sister-in-Charge of your floor.

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FOOD SERVICES

Diet

The Hospital Dietary Department provides all meals for admitted patients. Diets are planned by qualified Dietitians according to the therapeutic needs of each patient in consultation with the treating physician. Hygienic, balanced vegetarian meals are served from our well-equipped kitchen.

Cafeteria

• Open daily from 9:00 AM to 11:00 PM.
• Available for visitors and attendants.

Canteen

• Canteen facility is available for visitors as well as hospital staff.

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BYSTANDER PASS

Attendant Policy

• Only one attendant is generally permitted per patient.
• The number of attendants may vary depending on the patient's condition.
• A female attendant is mandatory for female patients.
• Visitors are requested to maintain a peaceful environment for patients.

Visiting Hours

Visiting Time	4:00 PM – 6:00 PM

Kindly ensure that visitors strictly adhere to the visiting hours and keep the number of visitors to the minimum for the comfort of patients.

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OTHER SERVICES & FACILITIES

• Wheelchairs and stretchers are available on request through the Patient Movement Service Department.
• Lifts are available in every hospital building for easy access to higher floors.
• Stand-by generator backup ensures uninterrupted emergency services during power failures.
• Adequate drinking water and clean toilet facilities are available throughout the hospital.
• Television and telephone facilities are available for admitted patients and in outpatient waiting areas.

MEDICO LEGAL CASES

On admission of a Medico-Legal Case (MLC), the hospital follows all applicable Government of India regulations and informs the concerned local police authorities as per legal requirements.

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DEATH CERTIFICATE

In the unfortunate event of a patient's demise, the hospital issues a death certificate for carrying the body. The hospital forwards the Death Registration Form and Medical Certificate of Cause of Death to the Gram Panchayat. The final Death Certificate can be collected by the family from the Gram Panchayat.

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MORTUARY SERVICES

• Refrigerated mortuary storage facilities are available for deceased patients.

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BIRTH CERTIFICATE

Parents of newborn babies are issued a Birth Report Form for registration. After completion of the required formalities, the Birth Certificate is processed through the Gram Panchayat.

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COMPREHENSIVE HEALTH CHECK-UP

T. S. Misra Hospital & Medical College offers specially designed health check-up programmes consisting of detailed medical assessment and health counseling. These packages help evaluate the functioning of vital organs, detect illnesses at an early stage and identify future health risks.

Available Packages

• Basic Health Check
• Master Health Check
• Executive Health Check
• Diabetic Health Check
• Comprehensive Health Check

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EMPLOYEE HEALTH CHECK-UP

Periodic health check-ups are conducted for all employees involved in direct patient care to ensure their health and safety.

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DOOR-TO-DOOR PHARMACY SERVICE

• The Clinical Pharmacy Department provides 24×7 pharmacy services.
• Seven pharmacy counters are available within the hospital complex for patient convenience.

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UNDERGRADUATE TRAINING PROGRAMME

• MBBS Programme

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COMPLAINTS & GRIEVANCES

We strive to provide the highest quality healthcare services. However, if our services do not meet your expectations, please do not hesitate to register your complaint.

• A Grievance Redressal Forum functions in association with the Quality & Standards Department.
• Every complaint and grievance is acknowledged promptly.
• Appropriate action is taken to resolve issues and continuously improve our services.

SMOKING

• T. S. Misra Hospital & Medical College is a No Smoking Zone.
• Patients, attendants and visitors are strictly prohibited from smoking anywhere within the hospital premises.
• The hospital also promotes a No Polythene Zone to maintain a clean and eco-friendly environment.

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SILENCE

• Silence is essential to ensure a peaceful healing environment for patients.
• Visitors are requested to speak softly and avoid unnecessary noise.
• Attendants should keep the volume of television and mobile devices low.
• Relatives are requested not to crowd outside patient rooms.
• Hospital staff will take necessary steps to prevent noise and overcrowding.

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PARKING

• Kindly park vehicles only in the designated parking areas.
• Do not park in No Parking zones.
• Ensure that parked vehicles do not obstruct ambulance movement or emergency access routes.

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YOUR RIGHTS

• To receive medical advice and treatment that meets accepted standards of quality and care.
• To receive a clear explanation of your medical condition.
• To accept or refuse any medication, investigation or treatment after being informed of the consequences.
• To have your privacy, dignity, religious and cultural beliefs respected.
• To have your medical information treated as confidential.
• To submit complaints or suggestions regarding hospital services.
• To seek a second medical opinion regarding your illness.

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RESPONSIBILITIES OF THE USER

The success of this Citizen's Charter depends upon the cooperation and support of all patients and visitors. We request you to follow these responsibilities:

• Provide complete and accurate information about your present health, previous illnesses, allergies and other relevant medical history.
• Follow the prescribed treatment plan and the instructions given by your healthcare team.
• Respect the rights of other patients and comply with hospital rules.
• Do not request incorrect medical certificates or false information.
• Do not litter the hospital premises.
• Use the garbage bins provided.
• Keep toilets clean after use.
• Do not smoke or spit within the hospital premises.
• Support the hospital in maintaining a clean, safe and healthy environment.
• Wait patiently for your turn.
• Maintain silence and help create a peaceful atmosphere.